Customer Success Manager
Core
Design and deliver engagement strategies to help retailers reduce violent retail crime using the Auror platform, partnering with senior stakeholders to drive adoption and measurable outcomes.
Role type
Senior Customer Success Manager (SaaS/Tech)
Builds
Customer adoption of crime detection and intelligence platform
Domain
Retail security / Organised Retail Crime / SaaS
Deliverable
production ML models | product features
Required skills
Customer Success management, Account Management, Change management, Data storytelling, Commercial acumen, Stakeholder influence, Cross-functional collaboration
Preferred skills
Experience with internal AI tools, Building AI-powered workflows
Technologies
Auror platform, Internal AI tools
Responsibilities
Build and execute engagement strategies driving adoption and measurable crime reduction outcomes; Lead change management efforts to align teams with long-term value; Turn customer data into compelling narratives demonstrating impact; Partner with Retail Partnership Managers to strengthen enterprise relationships; Proactively surface insights from customer data to improve outcomes and feed product roadmap; Foster collaboration between retailers and law enforcement.
Seniority
Senior, hands-on IC
