Key Account Manager - Enterprise SaaS
Core
Drive growth and expansion for a portfolio of strategic enterprise SaaS customers in APAC through upsell, cross-sell, and retention.
Role type
Senior Key Account Manager (Enterprise SaaS)
Builds
Revenue growth and deepened relationships for named enterprise accounts
Domain
Enterprise SaaS, Risk Management, Compliance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Enterprise account management, upsell/cross-sell execution, executive stakeholder engagement, contract negotiation, pricing strategy, account planning, portfolio management
Preferred skills
Salesforce, ERM tools, customer success software, Apollo, GRC, risk management, compliance, financial services
Responsibilities
Own end-to-end relationships for enterprise accounts, drive expansion via upsell/cross-sell, build account plans aligned to customer objectives, lead renewals and contract negotiations, partner with internal teams to resolve issues and shape roadmap, represent customer voice internally and externally
Seniority
Senior, hands-on IC