Senior Renewal Representative
Core
Managing a diverse portfolio of medium and large-scale customer renewal accounts to ensure timely renewals, maximize retention, and identify expansion opportunities.
Role type
Senior Account Management / Renewal Representative
Builds
Customer retention and revenue growth for high-value multi-product contracts
Domain
EdTech / SaaS
Required skills
Strategic account management, complex negotiation, renewal forecasting, CRM proficiency (Salesforce, Gainsight, Clari), data analysis, process improvement
Preferred skills
Experience with high-value accounts, product knowledge, cross-functional collaboration
Responsibilities
Manage diverse portfolio of renewal accounts, develop tailored renewal strategies, lead renewal negotiations, create and manage complex renewal quotes, conduct renewal forecasting, track and report on key performance metrics
Seniority
Senior, hands-on IC