Enterprise Customer Success Manager
Core
Shape the experience and long-term success of a portfolio of enterprise customers, including strategic accounts with complex integrations, to drive sustainable revenue growth.
Role type
Enterprise Customer Success Manager
Builds
Customer success strategies, retention plans, and expansion opportunities for enterprise SaaS accounts
Domain
SaaS / Technology
Required skills
Strategic account management, cross-selling and upselling, customer retention strategies, stakeholder influence, data analytics, SaaS product knowledge, executive-level advocacy, team mentoring
Preferred skills
Certifications in customer success or support, strong data analytics capabilities
Technologies
SaaS platforms
Responsibilities
Develop and implement strategic customer success plans to improve satisfaction, onboarding, retention, and revenue growth; Manage relationships with key enterprise customers and complex integrations; Serve as a customer advocate to influence internal teams; Collaborate with cross-functional departments to align initiatives with business objectives; Monitor industry developments and translate insights into strategic recommendations; Analyze customer performance metrics to identify risks and opportunities; Identify and track cross-selling and upselling opportunities; Partner with Sales and Marketing for expansion strategies; Mentor junior team members
Seniority
Mid-to-Senior, hands-on IC
