Low-touch Customer Success Manager (Remote - EMEA)
Core
Primary post-sales partner for ~30 enterprise SaaS accounts in EMEA, guiding customers from onboarding through scaled adoption and long-term expansion.
Role type
Senior Customer Success Manager (Enterprise SaaS)
Builds
Scalable playbooks, programs, and operating cadences that improve customer outcomes and drive revenue growth.
Domain
B2B SaaS / Workflow Orchestration / AI
Required skills
Enterprise SaaS customer success management, Technical fluency (APIs, integrations, automation), Commercial acumen (renewals, upsell/cross-sell), Value quantification (ROI narratives), Operational rigor, Cross-functional collaboration, Automation/AI curiosity
Preferred skills
Startup/scale-up experience, Technical or STEM education, Familiarity with workflow automation/iPaaS platforms
Technologies
n8n, workflow orchestration platforms, iPaaS
Responsibilities
Own portfolio of enterprise customers acting as primary post-sales partner, Lead customer kickoffs and success planning, Drive onboarding and enablement, Establish strong operating cadence (health checks, QBRs), Monitor customer health and usage signals, Quantify and communicate business value, Identify and progress expansion opportunities, Partner with Support/Solutions Engineering/Product to resolve blockers, Provide feedback to Product/Engineering on roadmap priorities
Seniority
Senior, hands-on IC