Senior Customer Success Manager, Learning Solutions (14m FTC)
Core
Drive increased return on investment for Public Sector customers in Australia and New Zealand by increasing adoption of LinkedIn Learning products and ensuring customer/employee engagement.
Role type
Senior Customer Success Manager (Public Sector)
Builds
LinkedIn Learning platform adoption and usage metrics for enterprise clients
Domain
EdTech / Corporate Learning & Development
Deliverable
product features
Required skills
Customer Success, Learning & Development, Product Adoption, Change Management, Account Management, Customer Training, Business Transformation, Stakeholder Management, Data Analysis, Territory Planning, Success Plan Development
Preferred skills
E-learning industry experience, Organizational L&D experience, Basic sales concepts, CRM proficiency (Salesforce/Dynamics), Microsoft Office proficiency, C-level relationship building
Technologies
LinkedIn Learning, Salesforce, Dynamics, Microsoft Office (Outlook, Excel, Word, PowerPoint)
Responsibilities
Partner with sales to establish senior relationships and implementation plans for new customers; Develop and execute Success Plans with shared goals and performance metrics; Act as a trusted advisor to key stakeholders to drive product adoption; Develop territory plans to identify churn risk and growth opportunities; Analyse and develop strategies to increase account-level usage metrics; Lead regular Success Reviews to demonstrate value; Mitigate churn by creating custom plans for at-risk accounts; Navigate challenging stakeholders at a senior level.
Seniority
Senior, hands-on IC
