Customer Value Partner, Strategic Accounts
Core
Own end-to-end customer journey for complex enterprise partnerships, ensuring seamless delivery and measurable business impact through strategic stakeholder engagement.
Role type
Senior individual contributor strategic account manager (post-sales)
Builds
Enterprise upskilling programs for AI and tech adoption
Domain
EdTech / Corporate Training / AI & Data Skills
Required skills
strategic account management, executive stakeholder engagement, program leadership, cross-functional collaboration, commercial awareness, operational discipline, ambiguity management
Preferred skills
consulting background, professional services experience, enterprise client base
Technologies
N/A
Responsibilities
Own end-to-end customer journey from launch to value realization; Build multi-threaded relationships across HR, executives, and business leaders; Create and run joint success plans and discovery workshops; Lead Executive/Quarterly Business Reviews to demonstrate value; Translate delivery outcomes into proof of impact for strategic use cases; Partner with onboarding/implementation teams for smooth launches; Collaborate with Sales and Business Value Consultants to strengthen value narrative; Act as internal voice of the customer to align Delivery, Product, and Support; Re-engage Sales for commercial expansion opportunities.
Seniority
Senior, hands-on IC
