Customer Success Manager Grands Comptes - Cabinets comptables H/F
Core
Partner with top 150 accounting firms to drive adoption, satisfaction, and retention of Pennylane's financial management software across multi-office organizations.
Role type
Senior Customer Success Manager (Key Accounts)
Builds
Pennylane's SaaS platform for accounting and financial management
Domain
FinTech / Accounting / SMEs
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer Success SaaS experience, financial/accounting domain knowledge, stakeholder management, data analysis, project management, risk mitigation
Preferred skills
Experience with electronic invoicing, multi-office governance, strategic planning
Technologies
Pennylane PA (Platform Account)
Responsibilities
Pilot daily relationships with decision-makers and project teams; Build and animate governance structures (COPIL, adoption committees); Define and execute adoption plans based on data; Coordinate execution with internal experts (Product, Support, Ops, Sales); Anticipate risks and implement remediation plans; Advise firms on client communication, activation, and training.
Seniority
Senior, hands-on IC
