Consultant - Managed Services
Core
Act as a trusted partner to biopharmaceutical customers to ensure they leverage Veeva applications, focusing on configuration, guidance, and change management for SaaS adoption.
Role type
Managed Services Consultant (SaaS implementation & support)
Builds
Veeva Vault suite configurations and customer success programs
Domain
Life Sciences / SaaS / Cloud
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Software configuration, customer relationship management, change management, solution design, stakeholder communication, SaaS implementation
Preferred skills
Industry cloud experience, Vault suite proficiency, additional European languages
Technologies
Veeva Vault
Responsibilities
Implement new features within the Veeva Vault suite, collaborate with customer business and IT staff to understand requirements, design solutions for requested and unrequested customer needs, act as customer liaison between implementation teams and internal product teams, guide customers in adopting Vault and industry best practices, drive change management for switching from on-premises to SaaS solutions
Seniority
Mid-level, hands-on IC