SaaS Implementation Specialist (SaaS Experience Required)
Core
Facilitate comprehensive cloud-based DMS onboarding, user training, and system configuration for automotive dealerships to maximize adoption and minimize time-to-value.
Role type
Senior IC SaaS Implementation Specialist (Automotive Retail)
Builds
Cloud-native automotive retail platform (ARC, AEC, APC) onboarding and adoption workflows
Domain
Automotive retail / SaaS implementation
Required skills
B2B SaaS implementation (ERP/CRM), cloud platform configuration, stakeholder management, change management, project coordination, digital runbook management, risk mitigation
Preferred skills
Early-stage startup experience, Project Management/Project Lead background, automotive industry knowledge
Technologies
Jira, Salesforce
Responsibilities
Facilitate cloud-based DMS onboarding and user training across dealership departments; Configure advanced SaaS workflows and system integrations; Mentor and direct additional implementation specialists; Obtain critical milestone signoffs from dealership stakeholders; Identify and mitigate implementation risks; Manage onboarding activities using digital runbooks; Navigate customer organizational change and manage resistance; Collect and synthesize user training feedback for product improvement.
Seniority
Mid-Senior, hands-on IC with mentorship duties
