Implementation Manager
Core
Own end-to-end customer rollouts for a bioprocess data platform, translating complex scientific workflows into working deployments and driving adoption.
Role type
Senior IC Implementation Manager (B2B SaaS)
Builds
Invert deployment configurations, integrations, and customer-specific solutions for bioprocess data platforms
Domain
Bioprocess, Life Sciences, Manufacturing Data
Deliverable
production ML models | product features
Required skills
End-to-end implementation ownership, requirements gathering and solution design, stakeholder management across customer and engineering teams, UAT execution, user training, adoption strategy, usage data analysis, business review facilitation
Preferred skills
Bioprocess domain fluency, LIMS or lab informatics experience, manufacturing data systems knowledge
Technologies
APIs, data schemas, historians, bioreactor data systems, cloud data infrastructure
Responsibilities
Lead requirements and design workshops with scientists and IT; partner with Engineering on integrations and prototype delivery; run UAT and train users; own live accounts including usage health and renewal posture; conduct business reviews tying usage to manufacturing goals; act as the voice of the customer to Product and Engineering
Seniority
Senior, hands-on IC
