Mid-Market Implementation Specialist - EMEA
Core
Manage and execute end-to-end implementation of Ashby's solution for mid-market and smaller enterprise customers, ensuring a positive customer experience and expedited time to value.
Role type
Mid-Market Implementation Specialist (High Touch)
Builds
Customer onboarding and adoption of SaaS CRM/HRIS solutions
Domain
B2B SaaS, Customer Success, Professional Services
Required skills
Implementation & Project Management, Technical Proficiency with multi-module SaaS systems, Change Management, Critical Thinking & Solutions Orientation, Cross-functional Collaboration
Preferred skills
Customer Centricity, Best Practices & Recommendations, Data-driven decision making, Coaching
Technologies
SaaS systems, analytics, conditional logic, relational data
Responsibilities
Develop and execute implementation plans for 15-20 active implementations simultaneously, align stakeholders, keep teams on track to meet milestones, partner with cross-functional teams, advise customers on best practices, navigate change management processes.
Seniority
Mid-level, hands-on IC