High Touch Implementation Specialist - Americas (West)
Core
Manage and execute end-to-end implementation of Ashby's solution for mid-market and smaller enterprise customers, ensuring a positive customer experience and expedited time to value.
Role type
Senior IC Implementation Specialist (High Touch)
Builds
Customer onboarding and adoption for mid-market and smaller enterprise clients
Domain
B2B SaaS (Customer Success/Professional Services)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Project management, stakeholder alignment, change management, critical thinking, cross-functional collaboration, data-driven decision making, process improvement, coaching, adaptability
Preferred skills
Experience with complex multi-module SaaS systems, analytics, conditional logic, relational data
Technologies
SaaS platforms, analytics tools, relational data models
Responsibilities
Develop and execute implementation plans, manage a book of ~15 active implementations (4-8 weeks each), guide customers through onboarding, advise on best practices, partner with cross-functional teams, solve complex customer challenges
Seniority
Senior, hands-on IC
