Account Manager, SME & Growth
Core
Drive commercial growth and retention for SME customers by identifying product utilization opportunities, upselling, and cross-selling Airwallex's global payments and financial platform.
Role type
Growth Account Manager (SME & Growth)
Builds
Scalable, data and AI centric motions for sustainable growth of the EMEA SME customer base.
Domain
Fintech / Global Payments / SME Banking
Deliverable
product features
Required skills
Account management, customer success management (CSM), upselling, cross-selling, multi-stakeholder relationship building, lifecycle marketing campaign ideation, data-driven insights analysis, proactive outreach, customer retention strategies
Preferred skills
Fintech background, Salesforce, Zendesk, Claude/ChatGPT, Looker, Outreach
Technologies
Airwallex platform, Salesforce, Zendesk, Claude, ChatGPT, Looker, Outreach
Responsibilities
Generate new pipeline through targeted outreach campaigns and discovery calls; Educate customers to utilize the full range of Airwallex products; Advocate for customer needs internally; Leverage support interactions and usage data to identify upsell/cross-sell opportunities; Serve as a close point of contact for solving customer issues.
Seniority
Mid-level, hands-on IC