Customer Success Manager, Revenue Suite
Core
Post-sales lifecycle management for Stripe's Revenue and Finance Automation (RFA) product suite, driving retention, renewal, and expansion for large global enterprises.
Role type
Senior Customer Success Manager (Revenue Suite)
Builds
Stripe's Revenue and Finance Automation (RFA) product suite
Domain
Fintech / Financial Infrastructure
Deliverable
client delivery
Required skills
managing relationships with large global complex organizations, payments and fintech domain expertise, consumption-based SaaS product experience, executive presence and presentation skills, consultant or pre-sales background
Preferred skills
modern SaaS billing and invoicing systems experience, billing solutions expertise, sophisticated business sense and strategic understanding
Technologies
Stripe RFA suite, consumption-based SaaS platforms
Responsibilities
Lead RFA post-sale engagement, retention, and growth; Support account expansion by identifying opportunities and driving business outcomes; Build and foster relationships with senior executives across business, product, engineering, finance, and IT; Evangelize customer success stories and internal systems; Articulate and drive customer use cases and value; Serve as a trusted advisor on payments, billing, tax, and invoicing; Perform business reviews to align on priorities and surface optimization opportunities; Advocate for customers to internal stakeholders to drive product innovation.
Seniority
Senior, hands-on IC
