Sr. Customer Development Executive
Core
Own commercial relationships for existing customers, driving expansion and managing renewals for Lyra Health's mental health care platform.
Role type
Senior Account Executive (Post-Sale)
Builds
Mental health care services and AI-powered platform for employers and health plans
Domain
B2B Healthcare / Mental Health Technology
Required skills
Account management, Upsell/Cross-sell strategy, Contract negotiation, Pricing strategy, CRM proficiency, Forecasting, Stakeholder management
Preferred skills
B2B healthcare experience, CS-led sales model experience, Healthcare landscape knowledge
Technologies
Salesforce, Gainsight
Responsibilities
Own commercial relationship for a book of existing customers, Drive expansion opportunities by identifying upsell and cross-sell needs, Lead and manage the renewal process including pricing discussions and contract negotiations, Partner with Customer Success Managers to align on strategic account plans, Understand customer business models, usage trends, and product adoption to inform growth strategies, Maintain accurate forecasts and updates in Salesforce or CRM
Seniority
Senior, hands-on IC