Enterprise Implementation Manager
Core
First touchpoint for enterprise employers post-sale, building scalable onboarding and trusted relationships to align on goals and drive adoption in the first 60-90 days.
Role type
Senior IC Enterprise Implementation Manager (Customer Success)
Builds
Scalable onboarding function for enterprise & strategic customers
Domain
EdTech / Career Services / Enterprise SaaS
Deliverable
client delivery
Required skills
Project management, executive-level communication, stakeholder relationship building, data-informed strategy, process creation, cross-functional collaboration
Preferred skills
Prior implementation experience, experience rolling out new processes
Responsibilities
Launch enterprise employers through kick-off calls, product set-up, and implementation checklists; Build trusted relationships with senior stakeholders to translate business goals into success metrics; Train and coach employer partners on early talent best practices; Use data to refine implementation strategies and build SOPs that scale onboarding.