Senior Manager Technical Services
Core
Lead Implementation Specialists and Senior Professional Services Consultants to onboard new customers and deliver complex technical projects including system integrations, SFTP connections, and data cleanup.
Role type
Senior Manager, Technical Services (Leadership & People Management)
Builds
Technical onboarding, integrations, data cleanup, and AI-enabled automation playbooks for mid-market and enterprise customers.
Domain
B2B SaaS, HR/Talent/Finance platforms, Professional Services
Required skills
People management, technical troubleshooting (integrations, REST APIs, SFTP, data structures), capacity planning, stakeholder management, process scaling
Preferred skills
Startup experience, HRIS or compensation planning platforms, SQL, PSA tools, AI tools for workflow improvement
Technologies
HubSpot, Planhat, Zendesk, ChartHop platform, Postman
Responsibilities
Recruit, coach, and retain technical customer-facing teams; resolve technical escalations and drive root-cause fixes; forecast capacity against sales pipeline; partner with Sales, Customer Success, and R&D
Seniority
Senior, hands-on IC with leadership responsibilities
