Customer Success
Core
Own the customer journey from onboarding to retention, driving adoption and growth for a workforce intelligence platform.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Customer onboarding processes, success metrics, and playbooks for a workforce and workflow intelligence platform.
Domain
B2B SaaS, Workforce Intelligence, Workflow Optimization
Deliverable
product features
Required skills
Customer journey ownership, time-to-value acceleration, feedback capture, contract process assistance, relationship building, playbook creation, GTM experimentation
Preferred skills
B2B SaaS background, enterprise software experience, analytics/BI tools familiarity, security/compliance review experience
Responsibilities
Own the customer journey including setup, onboarding, adoption, and long-term success; Shorten time-to-value by moving customers from demo to value quickly; Capture and structure customer feedback to inform product and engineering decisions; Assist with contract processes for new partners; Build strong relationships leading to expansions and renewals; Create and refine onboarding playbooks and success metrics; Partner with founders on GTM experiments and scale initiatives
