Customer Success Manager, Automotive
Core
Own customer relationships, revenue, and outcomes for automotive/industrial manufacturing clients, acting as a trusted advisor to improve quality control and operational efficiency.
Role type
Senior Customer Success Manager (B2B Industrial/Automotive)
Builds
Adoption and delivery of Lumafield's industrial CT scanning and computer vision analysis platform for manufacturing clients.
Domain
Industrial manufacturing / Automotive / Quality control / Computer vision
Deliverable
client delivery
Required skills
Account management, technical consulting, project management, business review facilitation, churn mitigation, upsell/cross-sell strategy, ROI analysis, process improvement knowledge, executive presentation, stakeholder management
Preferred skills
Automotive OEM or Tier 1 supplier experience, Lean methodology, program management, MBA
Technologies
Industrial CT scanning, computer vision analysis, web-based collaboration platforms
Responsibilities
Partner with customer engineering and quality teams to identify opportunities for quality control and operational efficiency; Project manage delivery and adoption of technical solutions; Lead business reviews and develop mutual customer success plans; Identify and quantify business impact and ROI; Proactively manage renewal processes and mitigate churn risk; Uncover upsell and new use case opportunities; Build scalable customer success processes and playbooks.
