Success Enablement Manager
Core
Design and execute end-to-end enablement programs for Product Support and Customer Onboarding teams to drive customer activation, adoption, and retention.
Role type
Senior IC Success Enablement Manager
Builds
Playbooks, training content, needs discovery frameworks, and Next Best Action adoption programs for frontline specialists.
Domain
B2B SaaS (Home Service Management)
Required skills
Customer success/onboarding strategy, playbook development, project management, activation/adoption metrics, needs-based selling, SaaS retention metrics, Next Best Action technology, cross-functional collaboration, instructional design
Preferred skills
Experience with Salesforce or similar recommendation engines, high-volume short-cycle B2B SaaS environment
Technologies
Salesforce, Next Best Action platforms
Responsibilities
Own the enablement lifecycle from ramp to continuous development; build needs discovery and positioning frameworks; create and maintain support/onboarding playbooks; enable Next Best Action adoption; design multi-format enablement content; partner with QA to close the loop on quality trends; connect enablement to business outcomes (activation, retention, CSAT).