Key Customer Success Manager - North Sydney, NSW
Core
Drive customer profitability, retention, and growth for complex, high-touch, and strategic SME travel accounts by delivering best-practice travel programs and optimizing service usage.
Role type
Senior Key Customer Success Manager (Corporate Travel)
Builds
End-to-end travel programs and strategic account management solutions for multinational and national SME clients.
Domain
Corporate Travel Management (TMC) / SME Business Services
Deliverable
product features
Required skills
Account management, commercial strategy, stakeholder engagement, data analytics, project management, CRM utilization, business planning, relationship building, product innovation.
Preferred skills
Travel & Tourism industry experience, Corporate TMC background, managing large complex accounts, B2B service experience.
Technologies
Salesforce, CRM systems, automated analytics/reporting tools, program performance scorecards.
Responsibilities
Identify value-added sales opportunities and drive revenue growth; conduct profit and loss reviews; manage strategic relationships with C-Suite executives; implement customized travel programs and innovation roadmaps; analyze customer data to deliver ROI insights; lead annual business planning and program reviews; manage key customer projects and deliverables.
Seniority
Senior, hands-on IC