Director of Customer Success, APAC
Core
Lead the APAC Customer Success team to drive adoption, retention, and expansion for the Cyber Risk Posture Management (CRPM) platform serving security teams globally.
Role type
Director of Customer Success (Regional Leadership)
Builds
Cyber Risk Posture Management (CRPM) platform integrating security ratings, threat intel, and agentic AI
Domain
Cyber Security / SaaS
Required skills
Customer Success leadership, SaaS operations, account expansion strategy, project management, stakeholder influence, performance management, technical aptitude
Preferred skills
CRM proficiency (Salesforce/HubSpot), CS tools (GainSight/ChurnZero), Technical Support/Implementation ownership, Cyber Security domain knowledge
Technologies
Salesforce, HubSpot, GainSight, ChurnZero
Responsibilities
Lead APAC CS team and manage key strategic accounts; Develop adoption strategies and economic models; Drive account expansion and identify upsell opportunities; Monitor CS metrics (NRR, GRR, NPS) and customer satisfaction; Collaborate with Account Management and Segment leadership; Coach and mentor team members; Define performance objectives and conduct reviews; Prepare executive summaries for leadership.
Seniority
Director, Regional Leadership
