Enterprise Account Manager
Core
Serve as the primary contact for enterprise childcare clients, driving adoption, retention, and revenue growth through strategic relationship management and feature expansion.
Role type
Enterprise Account Manager (SaaS)
Builds
Childcare management platform for large-scale providers and school districts
Domain
EdTech / Childcare Management
Deliverable
product features
Required skills
Enterprise account management, churn reduction, upselling and cross-selling, contract renewal management, CRM proficiency, stakeholder communication
Preferred skills
High-growth startup experience, childcare management software experience, early childcare industry experience
Responsibilities
Develop deep multi-threaded connections with enterprise clients, implement strategies to minimize churn and boost activation, identify upsell opportunities, deliver client training and education, monitor customer health metrics, collaborate with product teams on feature enhancements
Seniority
Mid-Senior, hands-on IC
