Key Account Manager NA
Core
Manage strategic and enterprise customer relationships across North America, acting as a trusted advisor to C-level stakeholders to drive retention, growth, and long-term value.
Role type
Senior Key Account Manager (Payments/Fintech)
Builds
Strategic partnerships and revenue growth for enterprise accounts in the payments ecosystem
Domain
Payments, Fintech, Technology
Deliverable
client delivery
Required skills
B2B Key Account Management, C-level stakeholder management, value-based commercial negotiation, revenue forecasting, account portfolio segmentation, payment infrastructure knowledge, cross-functional collaboration
Preferred skills
Experience in payments/fintech/technology, ability to operate in ambiguous environments, mentorship capability
Technologies
Payment infrastructure
Responsibilities
Own strategic relationships with enterprise accounts, develop and execute account strategies, lead commercial negotiations, drive revenue expansion through upselling/cross-selling, own forecasting and account planning, monitor account health indicators, analyze customer profitability, collaborate on complex technical/operational issues, gather customer feedback, stay informed on payment industry trends, mentor junior managers
Seniority
Mid-Senior, hands-on IC
