Service Delivery Manager
Core
Strategic bridge between technical Security Operations Centre (SOC) and Asia Pacific clients, ensuring excellence in service delivery and maintaining rigorous security standards.
Role type
Full-time contractor Service Delivery Manager
Builds
Client partnerships and service delivery lifecycle from onboarding to incident escalation
Domain
Cybersecurity / Managed Services
Deliverable
client delivery
Required skills
Client relationship management, Contract lifecycle management, SLA alignment, Service usage analysis, Commercial acumen, Incident escalation management
Preferred skills
ITIL Foundation certification, Cybersecurity experience, Direct customer interaction experience, Willingness to travel
Technologies
N/A
Responsibilities
Building and maintaining productive relationships with assigned clients, Increasing the value of contracts to enhance clients' cybersecurity, Conducting formal and ad-hoc client meetings including onsite service reviews, Collaborating closely with the account management team, Ensuring all delivered services consistently align with contracted SLAs, Analysing service usage and perceived service value
Seniority
Mid-level, hands-on IC