Customer Success Manager, Mid-Market, APAC
Core
Guide mid-market organizations (500-10,000 employees) in APAC to adopt and derive value from Hoxhunt's AI-driven human risk management platform.
Role type
Mid-market Customer Success Manager
Builds
Customer adoption, retention, and growth for security awareness and operations programs
Domain
Cybersecurity / Human Risk Management
Deliverable
client delivery
Required skills
Customer success management, account management, sales execution, project management, stakeholder relationship building, data analysis, playbook execution
Preferred skills
Cybersecurity industry experience, SaaS startup experience, engagement with CISOs
Technologies
Hoxhunt platform, AI tools
Responsibilities
Own portfolio of 30-40 customers across APAC, drive adoption and measurable value, guide customers in building security programs, execute renewals and upsells, track progress via data, improve playbooks, build stakeholder relationships, collaborate with Sales and Product teams
Seniority
Mid-level, hands-on IC