Technical Account Manager (India)
Core
Strategic partner for enterprise customers, guiding them through onboarding to operational maturity for Island's unified security workspace. (via careerplan.io/jobs/09-00A-11-370-technical-account-manager-india-at-island)
Role type
Senior Technical Account Manager (SaaS/Cybersecurity)
Builds
Customer success and adoption of Island's security platform
Domain
Cybersecurity / Enterprise SaaS
Deliverable
client delivery
Required skills
Technical account management, solutions engineering, post-sales support, customer escalations, technical project management, SaaS platform support, security platform experience, Salesforce, Jira, Confluence
Responsibilities
Serve as trusted technical advisor for a customer portfolio, manage support cases and escalations, train customer teams on deployment and best practices, provide configuration guidance for security and performance goals, communicate feature releases and value, collaborate with Product and Engineering teams.
Seniority
Senior, hands-on IC