Customer Success Manager – North America
Core
Own the end-to-end customer lifecycle, acting as primary project manager during onboarding and transitioning to a strategic advisory role for adoption and growth.
Role type
Customer Success Manager (via careerplan.io/jobs/F5-005-92-F6E-customer-success-manager-north-america-at-cyolo)
Builds
Customer adoption, executive relationships, and Annual Recurring Revenue (ARR) expansion
Domain
Cybersecurity / OT (Operational Technology)
Required skills
Customer lifecycle management, project management, contract renewal, Quarterly Business Reviews (QBRs), upsell/cross-sell, platform expertise, executive engagement
Preferred skills
Smartsheet, automated workflows, data integration
Technologies
Microsoft ecosystem, Jira, Miro, Confluence, Smartsheet
Responsibilities
Oversee end-to-end onboarding and coordinate technical milestones; Review platform data to drive user adoption; Lead contract renewals and identify upsell opportunities; Monitor account health and mitigate risk; Translate new functionality into customer outcomes; Travel 30% of the time for in-person meetings
Seniority
Mid-Senior, hands-on IC
