Customer Success Manager - EMEA
Core
Own the end-to-end customer lifecycle for OT cybersecurity clients, acting as a strategic advisor to drive adoption, executive relationships, and ARR expansion.
Role type
Senior Customer Success Manager (EMEA)
Builds
Customer retention, adoption, and commercial growth within the OT cybersecurity domain
Domain
Cybersecurity (OT space) (via careerplan.io/jobs/F5-005-C6-376-customer-success-manager-emea-at-cyolo)
Required skills
Customer lifecycle management, project management, contract renewal, QBRs, upsell/cross-sell, executive relationship management, platform expertise, data analysis
Preferred skills
German language, OT domain knowledge
Technologies
Microsoft ecosystem, Jira, Miro, Confluence
Responsibilities
Oversee end-to-end onboarding and coordinate technical milestones; Review platform data to drive user adoption; Lead contract renewals and QBRs to demonstrate ROI; Monitor account health and mitigate risk; Translate new functionality into customer outcomes; Travel 30% of the time for in-person engagements
Seniority
Senior, hands-on IC
