Senior Telephone Account Manager
Core
Senior account manager owning a portfolio of mid-tier clients, driving retention, upsell, and expansion through proactive outbound engagement and relationship management.
Role type
Senior Telephone Account Manager (Inside Sales)
Builds
Client retention, revenue growth, and account expansion for Reg-Tech/HR technology clients
Domain
Reg-Tech / HR Technology / Compliance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
telephone-based account management, inside sales, commercial negotiation, pipeline management, CRM proficiency, client onboarding, presentation skills, written communication
Preferred skills
compliance or background screening platform experience, SaaS or HR technology background
Technologies
Salesforce, Microsoft Office Suite
Responsibilities
Own a defined portfolio of mid-tier clients and drive retention/upsell via structured outbound engagement; Run calendar-driven call and email campaigns to maintain regular contact; Identify commercial opportunities through account reviews and convert them to revenue; Deliver product demonstrations and presentations over the phone; Negotiate pricing, commercial terms, and service arrangements; Maintain accurate pipelines, forecasting, and reporting; Act as first point of escalation for complex account queries; Onboard new SME clients through the full lifecycle; Update client records and pricing structures in Salesforce.
Seniority
Senior, hands-on IC
