Mid-Market Account Manager
Core
Own gross dollar retention and drive growth for a portfolio of premium employer partners in the Mid Market segment.
Role type
Mid-Market Account Manager (SaaS)
Builds
Revenue growth, renewals, and expansion for Handshake's employer partners
Domain
Higher Education Technology / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, quota attainment, retention, expansion revenue, executive relationship management, competitive intelligence, quarterly business reviews, SaaS portfolio management
Preferred skills
HR and higher ed technology expertise
Technologies
Handshake platform
Responsibilities
Renew, upsell, and cross-sell an assigned book of business; Develop and cultivate deep relationships with senior executives (Director, SVP, VP); Partner with Customer Success teams to ensure customer adoption; Manage and present data-driven Quarterly Business Reviews; Identify new buying centers and functions within accounts; Serve as internal advocate and escalation point for customers
Seniority
Mid-level, quota-carrying IC
