Customer Success Manager Geotechnical Applications | Asia-Pacific
Core
Build long-term relationships with customers in the Asia-Pacific region to ensure adoption, usage, and value realization of SkyGeo's satellite monitoring solutions for geological and geotechnical risk assessment.
Role type
Customer Success Manager (B2B SaaS/Geospatial)
Builds
Customer adoption, retention, and expansion of InSAR satellite monitoring services
Domain
Geospatial technology / Geotechnical risk assessment / Satellite monitoring
Deliverable
product features
Required skills
Customer relationship management, onboarding and adoption management, stakeholder coordination, commercial awareness (renewals/retention), technical concept translation, proactive issue identification, account growth strategy
Preferred skills
Engineering or geoscience background, experience with complex B2B technical products, ability to travel within Asia-Pacific
Technologies
InSAR satellite monitoring platforms
Responsibilities
Own and develop customer relationships across the Asia-Pacific region; Lead customer onboarding and adoption; Maintain regular contact and proactively identify support needs; Connect customers with internal technical expertise; Drive gross renewal rate and net revenue retention; Identify account growth opportunities; Coordinate training and technical support; Track engagement metrics to identify risks; Develop Customer Success processes and feedback loops.
Seniority
Mid-level, hands-on IC