Customer Excellence Specialist
Core
Manage the complete order-to-delivery process for Synthetic Aperture Radar (SAR) satellite imagery to ensure timely and accurate delivery for commercial and government clients across the APAC region.
Role type
Customer Excellence Specialist (Order Management & Operations)
Builds
High-quality SAR satellite imagery and data delivery services
Domain
Earth Observation / Synthetic Aperture Radar (SAR) / Satellite Operations
Required skills
Order management, feasibility study preparation, satellite resource planning, SAR image quality control, customer inquiry resolution, cross-functional collaboration, process improvement, KPI reporting, service training coordination
Preferred skills
None explicitly stated
Technologies
Synthetic Aperture Radar (SAR) systems, satellite operations platforms
Responsibilities
Oversee the entire order process from submission to final product delivery; Prepare comprehensive feasibility studies for satellite imagery; Plan satellite resources for capturing SAR images; Perform SAR image quality control; Resolve customer inquiries and complaints; Collaborate with satellite operators, sales, analytics, and product teams; Contribute to process enhancement and documentation; Report on key performance metrics and anomalies; Maintain product knowledge; Serve as point of contact for governmental and commercial contracts; Build trusted customer relationships; Coordinate service training; Monitor order progress and resolve issues; Provide accurate KPIs for internal and external reporting
Seniority
Individual Contributor, Mid-Senior Level
