Customer Success Manager
Core
Build a new Customer Success structure for the subcontractor segment, ensuring customers achieve measurable results through onboarding, usage analysis, and risk management.
Role type
Customer Success Manager (B2B SaaS)
Builds
Customer success processes and structures for the subcontractor segment
Domain
Construction technology / B2B SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer success management, account management, B2B SaaS experience, data analysis, KPI interpretation, process building, stakeholder collaboration, training and enablement
Preferred skills
Entrepreneurial mindset, testing new approaches, cross-functional collaboration
Technologies
Email, phone, chat, webinars, structured enablement content
Responsibilities
Handle customer inquiries via email, phone, or chat; create usage analysis and reporting to identify risks and upsell signals; collaborate with Sales and Product teams to relay feedback and uncover improvement opportunities; conduct tailored onboarding and explain platform features; develop customers through training and webinars
Seniority
Mid-level, hands-on IC
