Senior Customer Success Manager, Enterprise
Core
Senior Customer Success Manager for Enterprise and Strategic accounts, driving value realization, retention, and expansion for complex SaaS customers.
Role type
Senior IC Customer Success Manager (Enterprise)
Builds
Customer partnerships, adoption of rebate management platform, revenue growth
Domain
SaaS / Rebate Management / Supply Chain
Required skills
Enterprise account management, stakeholder management (C-level), churn mitigation, upsell/cross-sell, NPS/CSAT management, implementation support, product adoption, team mentorship
Preferred skills
Rebate or supply chain industry experience, Enable platform familiarity, Customer Success certifications
Technologies
Planhat
Responsibilities
Build long-term strategic partnerships with Enterprise customers; present to C-level stakeholders; manage implementation risks with the Implementation Manager; drive product adoption and legacy system retirement; identify and execute expansion/renewal opportunities; maintain accurate records in Planhat; mentor peers and support onboarding.
Seniority
Senior, hands-on IC
