Customer Success Manager
Core
Onboard and enable customers to use UpGuard's Cyber Risk Posture Management (CRPM) platform effectively, mitigating pain points and driving engagement.
Role type
Customer Success Manager
Builds
Customer adoption and value realization for the CRPM platform
Domain
Cybersecurity / Cyber Risk Management
Deliverable
product features
Required skills
Customer onboarding, risk management frameworks, cross-functional collaboration, proactive education, customer advocacy, process documentation
Preferred skills
ChurnZero or GainSight, HubSpot or Salesforce, cyber security best practices, APIs, training delivery
Responsibilities
Onboard and manage customers to ensure effective platform usage; Provide success plans, training sessions, and regular check-in calls; Engage customers early and frequently to drive engagement; Translate customer requirements into tailored solutions; Monitor customer health and intervene with proactive education; Advocate for customers and update internal partners on insights and opportunities
