Customer Success Associate
On-site
Core
Own all aspects of customer implementation, onboarding, and technical support for a cybersecurity platform protecting against AI-powered threats.
Role type
Customer Success Associate (Implementation & Support)
Builds
Customer onboarding processes and support workflows for an AI cybersecurity platform
Domain
Cybersecurity / AI Security
Deliverable
client delivery
Required skills
troubleshooting, problem-solving, written communication, verbal communication, multitasking, prioritization
Responsibilities
Conduct kick-off calls with new customers, act as first responder for customer-reported issues, monitor support channels, collaborate with Engineering to resolve complex incidents, partner with internal teams to improve customer experience, act as voice of the customer for product feedback