Account Manager, SME & Growth
Core
Own a portfolio of strategic DACH accounts (between Self-Service and Enterprise) to protect/grow gross profit, strengthen executive relationships, and drive product expansion.
Role type
Senior Account Manager (SME & Growth)
Builds
Strategic account plans, QBRs, and scalable post-sales processes for the DACH region
Domain
Fintech / Global Payments / Financial Infrastructure
Deliverable
client delivery
Required skills
commercial ownership, strategic thinking, consultative sales, multi-product management, data analysis, CRM hygiene, technical concept understanding, API fundamentals
Preferred skills
fintech/payments/SaaS experience, multi-entity/multi-country management, executive stakeholder engagement, bespoke commercial negotiations
Technologies
Salesforce
Responsibilities
Own portfolio accountability for gross profit, retention, and expansion; Lead executive-level Quarterly Business Reviews; Conduct complex consultative negotiations across FX, Cards, Issuing, Spend, and Payouts; Manage multi-entity/multi-country customers with multiple stakeholders; Convert expansion signals into documented opportunities; Represent customers internally to drive resolutions; Translate customer feedback into actionable business insights; Develop repeatable processes and playbooks for the DACH Post-Sales function