AVP, Data Platform Customer Success Specialist, Customer Enablement & User Outreach, Data Platform, Group Technology
Core
Drive customer success, user enablement, communications, and engagement across the enterprise Data Platform to increase adoption and effective use.
Role type
Senior IC Customer Success & User Enablement Specialist
Builds
User adoption programs, communication campaigns, onboarding initiatives, and engagement activities for the Data Platform
Domain
Banking / Enterprise Technology
Deliverable
dashboards & analysis
Required skills
Program ownership, stakeholder management, internal communications, change management, data analysis, user experience design, project coordination, presentation skills, feedback analysis
Preferred skills
Customer Success, Technology Adoption, Community Management, Learning & Development, Dashboarding tools (Power BI, Tableau), Collaboration platforms (SharePoint, Confluence, Jira), Survey tools
Technologies
Microsoft Office (Excel, PowerPoint), SharePoint, Confluence, Jira, Teams, Power BI, Tableau, Looker, Qualtrics, Microsoft Forms, Google Forms
Responsibilities
Own and drive user outreach and engagement campaigns; Manage end-to-end customer communications for platform releases; Design and drive user onboarding and enablement programmes; Develop dashboards and reports on adoption and engagement metrics; Partner with Product, Engineering, and Operations teams to align on customer needs
Seniority
Senior, hands-on IC