Program Manager, Digital Customer Success

Remote U.S.RemoteFull-time2026-11-03 → 2026-11-10

RemoteNo visa sponsorship

Core

Build and scale digital-first customer experiences to accelerate onboarding, product activation, and ongoing adoption for early-stage and mid-market SaaS customers.

Role type

Senior Program Manager (Digital Customer Success)

Builds

Scalable email communications, in-app messaging, educational resources, community programming, and live learning experiences.

Domain

SaaS / Cybersecurity / Customer Success

Deliverable

product features

Required skills

Program management, customer journey design, data analysis, cross-functional execution, AI tool proficiency, Salesforce, Snowflake, Customer.io

Preferred skills

Lifecycle marketing, customer success platforms, customer education strategy, content development

Technologies

Salesforce, Snowflake, Customer.io, Claude, ChatGPT

Responsibilities

Own end-to-end digital customer success programs (onboarding, activation); Design and optimize scalable email communications; Partner with CS, Product, and Marketing to tailor programs; Measure program performance against activation and retention goals; Build activation experiences across multiple channels; Identify opportunities for proactive intervention using data; Define program-level success metrics.

Seniority

Senior, hands-on IC

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.