Associate Customer Success Manager
Core
Trusted advisor to enterprise retail customers maximizing value of Sensormatic solutions through data analytics and connected technologies.
Role type
Associate Customer Success Manager
Builds
Customer retention, adoption, and growth for enterprise retail accounts
Domain
Retail / Loss Prevention / Connected Technologies
Required skills
Account management, strategic account planning, pilot program support, data analysis, stakeholder influence, relationship management, project coordination
Preferred skills
MBA, retail industry experience, enterprise account support, recurring revenue initiatives, data analytics platforms
Technologies
Microsoft Office (Word, Excel, PowerPoint), Sensormatic solutions, reporting platforms
Responsibilities
Retain and grow customer revenue via proactive account management and business reviews; Develop strategic account plans to reduce attrition; Partner with sales teams on pilot program objectives and implementation; Lead pilot evaluations and adoption strategies; Identify expansion and upsell opportunities; Manage portfolio of enterprise retail customers (75+ store locations); Collaborate cross-functionally to address customer needs.
Seniority
Mid-level, hands-on IC
