Customer Success Manager
Core
Securing adoption of a B2B loyalty application for construction material retailers by maximizing member program ROI and ensuring subscription renewals.
Role type
Customer Success Manager (B2B SaaS/Retail Tech)
Builds
B2B loyalty mobile application and associated marketing campaigns
Domain
Construction materials industry + Loyalty technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
B2B account management, technical onboarding, data analysis, strategic campaign planning, churn risk identification, upsell/cross-sell execution, product feedback integration
Preferred skills
SaaS or E-commerce background, Retail Tech experience, marketing expertise in loyalty mechanisms, CDP/CRM proficiency
Technologies
Gainsight, ChurnZero, Salesforce, HubSpot, Tableau, Looker
Responsibilities
Onboard new clients with technical and strategic program configuration; Analyze application usage data for clients and end consumers; Propose engagement campaigns (promotions, challenges, rewards); Monitor client account health to identify churn risks; Identify upsell/cross-sell opportunities for premium features; Relay customer feedback to product teams
Seniority
Mid-level (3-5 years experience)