Retail Strategic Account Manager - CSM
Core
Strategic Account Manager ensuring adoption and value creation of IoT & SaaS solutions for large-scale retail clients.
Role type
Senior Strategic Account Manager (CSM)
Builds
IoT and SaaS solutions for physical retail
Domain
Retail technology, IoT, SaaS
Deliverable
client delivery
Required skills
Strategic account management, contract governance, business review facilitation, stakeholder mapping, upsell strategy, financial budget tracking
Preferred skills
Retail industry experience, complex B2B SaaS/IoT environment experience, executive-level client interaction
Technologies
IoT, SaaS
Responsibilities
Build trust with key client sponsors and decision-makers; execute account plans with Sales and Key Account Managers; drive business reviews to demonstrate ROI; manage service level agreements (SLAs) and coordinate internal support teams; track service contract budgets; identify service evolution opportunities and calculate ROI; structure onboarding phases to accelerate time-to-value.
Seniority
Mid-Senior, hands-on IC
