Senior Customer Success Manager, Storefront Pro
Core
Partner with grocery retailers to drive adoption, expansion, and renewals of the Storefront Pro white-label e-commerce platform across web, app, and in-store channels.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Instacart's Storefront Pro e-commerce platform for grocery retailers
Domain
Grocery retail / E-commerce technology
Deliverable
client delivery
Required skills
Enterprise account management, strategic advisory, change management, platform launch support, account health forecasting, ROI quantification, cross-functional escalation resolution
Preferred skills
Grocery/food retail e-commerce domain, SaaS platform deployments with integrations, analytical fluency (Looker/Tableau/SQL), enterprise change management at scale, commercial strategy (renewals/expansion), product roadmap contribution, retail media familiarity
Technologies
Storefront Pro, Salesforce, Gainsight, Looker, Tableau, SQL
Responsibilities
Own portfolio of enterprise grocery retail accounts; serve as trusted advisor to retail digital/marketing/operations leaders; support end-to-end platform launches and risk mitigation; maintain playbooks and QBR cadences; lead cross-functional escalations; quantify ROI and present outcomes to stakeholders; help retailers unlock ecosystem value (loyalty, AI personalization, merchandising)
Seniority
Senior, hands-on IC