International and Key Account Customer Experience Supervisor
Core
Lead the International Customer Service team to ensure efficient order processing, manage escalations, and drive customer satisfaction for global clients.
Role type
Senior IC Customer Service Supervisor
Builds
Customer service operations and order fulfillment processes
Domain
Manufacturing / Supply Chain / International Trade
Required skills
Team leadership, SAP order management, Case management software (C4C), KPI tracking, Conflict resolution, Process improvement, Cross-functional coordination
Preferred skills
International customer experience, Export compliance, Project management, CRM proficiency
Responsibilities
Coordinate and schedule team assignments, Manage and delegate customer requests, Lead and coach team members, Monitor international order flow, Handle escalated customer issues, Analyze service metrics, Develop service policies
Seniority
Senior, hands-on IC