Call Center Agent
Core
Act as the primary point of contact for customers, agents, distributors, and peers via phone or chat to resolve Order Management requests and drive customer affinity.
Role type
Senior customer service agent (order management)
Builds
Order management processes and customer service interactions
Domain
Manufacturing / Supply Chain
Required skills
CRM software, SAP, Microsoft Office, English (fluent), Bilingual, Multitasking, Analytical thinking, Conflict resolution
Preferred skills
Process improvement, Business acumen, Change management
Responsibilities
Fulfill order management activities for distributors, Deliver exceptional customer service meeting metrics, Identify and implement process improvements, Work through CRM and Email to attend and file customer requests, Attend chat to provide fast answers, Facilitate information flow to meet customer needs, Handle high-pressure environments, Resolve customer credit requests with finance team, Maintain portal web, Maintain safe working environment per safety standards