US Direct Order Management Specialist
Core
Independently manage complex customer orders from receipt through fulfillment, resolving operational challenges and ensuring accurate transactions.
Role type
Senior IC order management specialist
Builds
Order fulfillment and customer service operations
Domain
Industrial technology / Manufacturing
Required skills
Order management, ERP systems, Microsoft Office, analytical problem-solving, cross-functional collaboration, process improvement
Preferred skills
Supply chain knowledge, logistics, continuous improvement, influencing stakeholders without authority
Responsibilities
Manage customer orders from receipt to delivery, resolve complex order scenarios involving inventory and pricing, coordinate resources to maintain ownership of customer issues, collaborate with Sales and Supply Chain teams, analyze recurring issues to identify root causes, monitor order management metrics
Seniority
Mid-level, hands-on IC