Supply Chain Operation Manager
Core
Lead and develop the Supply Chain Management (SCM) and Customer Service team to ensure timely order processing, sales forecasting, and high customer satisfaction in Taiwan.
Role type
Senior Supply Chain Operation Manager
Builds
Customer service processes, order fulfillment workflows, and sales forecasting pipelines
Domain
Industrial manufacturing / Electrical components / Supply Chain
Required skills
Sales forecasting, team leadership, order fulfillment, SAP (SD module), Incoterms 2020, Letter of Credit handling, Quality Management System (QMS) implementation, process automation, stakeholder collaboration
Preferred skills
Bachelor degree in business/marketing/electrical, 5+ years supervisory experience, knowledge of customer contracts, strategic thinking, problem solving
Technologies
SAP (SD module)
Responsibilities
Lead and supervise the CSR & SCM team; Monitor and coordinate customer service activities including order tracking and billing; Partner with Sales to forecast monthly targets; Implement QMS requirements and continuous improvement initiatives; Develop customer service policies and procedures.
Seniority
Senior, hands-on IC