Leiter Customer Service & Order Management (m/w/d) mit Schwerpunkt Retail Handel (FMCG - Branche)
Core
Leading Customer Service & Order Management for a European FMCG company, overseeing ~40 employees and optimizing B2B order processes.
Role type
Senior Operations Manager (Customer Service & Order Management)
Builds
Efficient, automated B2B order fulfillment and digital data exchange (EDI) for industrial and retail clients.
Domain
FMCG / Retail / Supply Chain
Required skills
Team leadership, B2B process management, ERP systems (SAP S/4HANA), process standardization, digital transformation, cross-functional collaboration, KPI-based performance management
Preferred skills
FMCG/Consumer goods industry experience, Retail customer structure knowledge, Change management
Technologies
SAP S/4HANA, EDI
Responsibilities
Lead and develop a team of ~40, ensure timely order processing, optimize and automate order management processes, drive digitalization and EDI implementation, manage cross-functional transformation projects
Seniority
Senior, hands-on IC with team leadership